Booking an appointment

Appointments can be booked by calling 0208 363 4156 or online via our website – www.whitelodgemedicalpractice.nhs.uk. The site can be accessed through your PC, tablet or smartphone.

When booking a routine appointment, we encourage patients to do so online. If you wish to call the surgery, please do so after 8 am. If you have a disability or mobility problems, please tell the Receptionist so that your appointment can take place in an appropriate room.

Routine Appointments

Appointments may be booked up to one week in advance with all available doctors.

Nursing Appointments

You can make an appointment to see a Nurse for dressings, stitch removals, child and adult immunisations, smear tests and annual checks for high blood pressure, diabetes and chronic lung conditions such as asthma, emphysema or chronic bronchitis. These appointments can be booked up to four weeks in advance.

Emergency Appointments

We reserve a proportion of appointments for patients with acute illnesses who need to be seen the same day. These are for urgent health problems only. To ensure these appointments are available to those that need them, we ask patients to only request an urgent appointment for health problems that need immediate attention. Such appointments should not be requested for obtaining medication, medical or sick certificates or for routine health problems.

Urgent on the day or next day appointments may not be with the Doctor or Nurse of your choice. You may be seen by either a GP or another health professional such as a Nurse Practitioner or Physician’s Associate.

Some problems can be dealt with by telephone. To ensure we can meet the needs of as many patients as possible, you may be offered a telephone consultation with a GP if your problem can be managed in this way. If you believe a Doctor may be able to deal with your problem by telephone, please advise the staff when you call.

For an urgent appointment, please telephone the surgery as soon as possible after 8am for a morning appointment or after 2pm for an afternoon appointment.

7 Day Access Hubs

For urgent evening or weekend appointments with a Doctor or Nurse, please call 111. If it’s for a routine matter, you can visit one of Enfield’s 7-Day Access hubs by calling 0300 033 3666. Both numbers are free to call from landlines and mobiles.

The local 7 Day Access Hubs are based at Evergreen Surgery in Edmonton Green.

The hubs are open 6.30pm – 8pm Monday to Friday and 8am – 8pm on weekends and public holidays.

There is also a Walk in service available between 8am and 8pm at Carlton House and Evergreen on weekends and public holidays.

Please note, GPs and Nurses at the Hubs have only partial access to your medical records. The service is not suitable for medicals, the completion of medical reports, patients requesting medical certificates or Fit notes or for those requiring travel vaccinations.

Which Doctor? – Your Named GP

All our patients have a usual GP with overall responsibility for their care and support. This includes dealing with your prescriptions, test results, clinical letters and reports.

Patients are not prevented from seeing any other GP at the practice if they wish to do so and can consult with any Doctor at the practice, subject to availability. Please note however that urgent appointments will be made with the designated Duty Doctor or Nurse.

Cancellations

Please give as much notice as possible when cancelling appointments. By cancelling in good time, the appointment can be offered to another patient. You can cancel or change your appointment online or by calling the surgery.

Delays

Sometimes problems may take longer to deal with than expected and a Doctor or Nurse may be called to deal with an emergency. We will try to keep you informed if delays to your appointment occur.

Interpreting Services

If English is not your first language or you believe you may not be able to make yourself understood to a Doctor or Nurse, please attend with a person who can speak on your behalf. Telephone interpreting can be arranged in advance for a range of languages. If you require an interpreter, please let the Receptionist know at the time of booking the appointment.