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 68 Silver Street, Enfield, EN1 3EW

 NHS                                  Phone: 020 8363 4156

WELCOME TO WHITE LODGE MEDICAL PRACTICE

Practice Charter



What You Can Expect From Us:

 

 

  • A commitment to provide care of the highest standard to each individual and family, irrespective of their background or circumstances

  • Prompt care that is tailored to the needs of the individual patient · confidentiality on all matters

  • Information and answers to questions about your own health and in particular: your illness and its treatment; possible alternative forms of treatment; possible side effects of the illness and any medication prescribed; prevention and avoidance of illness recurring; any proposed investigations

  • The right to see your medical records, subject to limitations of the law (Data Protection Act 1990) and to have access to those records written after 1st November 1991 (further details on request)

 

 

What We Expect From You


The care of your health is a partnership between yourself and the Practice Team. The success of that partnership depends on a number of factors. In particular, we ask you to:

  • Be courteous to all staff. Violent, aggressive or abusive behaviour will not be tolerated and will lead to your removal from our patient list.

  • Plan your repeat prescription requests well ahead, especially around Public Holiday times. Attend appointments on time and, if you need to cancel, do so at least 24 hours in advance - we endeavour to see patients promptly but please remember that surgeries may from time to time run late due to the needs of patients, particularly if a patient is acutely unwell and requires protracted attention. We are grateful for the understanding and patience shown during such times.

  • Please only request a home visit if you are housebound or bedridden.

  • Make responsible use of all appointments, particularly emergency appointments.


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